1. 30-Day Refund Window

Clients may request a full refund of the $3,130 setup fee within 30 days of payment, provided the conditions below are met.

2. Eligibility Conditions

A refund is available if all of the following are true:

• Onboarding is complete. The Client has completed the full onboarding sequence — confirmed business details, connected required accounts, and submitted intake responses — as directed by Starset Solutions.
• Kickoff call attended. The Client has attended the scheduled kickoff call that initiates the 30-day build.
• Appointment-setting rate has not changed. The system's appointment-setting configuration rate has not been altered or degraded by Starset Solutions' actions. The agreed-upon rate remains as configured at kickoff.
• No additional leads generated beyond system baseline. Extra lead volume beyond the system's configured baseline does not constitute grounds for a refund denial on its own — but the appointment-setting rate does not increase or decrease as a function of additional leads. The rate holds steady regardless of lead volume.

3. How the Rate Works

The appointment-setting rate configured during the build reflects the system's designed conversion behavior. If the system generates more leads than the baseline configuration — whether through market conditions, seasonal variance, or ad spend increases — the appointment-setting rate does not change. It does not go up, and it does not go down. The rate is a system property, not a volume-dependent variable. This stability is by design: the system produces consistent, predictable appointment conversion regardless of lead volume fluctuations.

4. What Qualifies for a Refund

A refund request will be honored if:

• The Client has completed onboarding as directed, attended the kickoff call, and the appointment-setting rate has not changed from the configured baseline
• The request is made within 30 days of the original payment date
• The Client has not materially interfered with the build process (e.g., withholding account access for 14+ days, refusing to review or approve deliverables)

5. What Does Not Qualify

A refund may be declined if:

• Onboarding was not completed as directed — required accounts were not connected, intake was not submitted, or the kickoff call was not attended
• The Client requested changes to the appointment-setting rate after kickoff that fall outside the system's configured parameters
• The 30-day window has elapsed
• The Client funded insufficient ad spend to sustain the system's baseline lead flow after being advised of the recommended minimum

6. How to Request

Email info@starsetsolution.online with your order reference and a brief description. We process approved refunds within 5 business days to the original payment method.

7. After Refund

Upon refund, Client retains ownership of any accounts, data, and assets established during the build prior to the refund. Starset Solutions revokes all system access and configuration rights. The system may continue to operate with what was installed, but without our ongoing support or optimization.

8. Contact

Refund questions: info@starsetsolution.online